Warranty Information

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Each Knapbag™ includes a 5 year warranty. *Please note the warranty is good for five years from the date of purchase. Any rip, tear, puncture or hole will be covered under the warranty.

 

The customer will be required to register their Knapbag™ before filing a claim, please fill out the form below to register. There is no charge to register for the Knapbag™ warranty.

 

If there is a manufacturer defect, the damaged Knapbag™ shall be returned, by the original customer, at the customers own expense, with original receipt and original packaging. The customer will also be required to pay a $22.00 fee ($35.00 fee for Canada*) for replacement shipping and packing charges.

 *Customers in Canada are also required to pay for any customs duties or taxes.


To file a claim on your Knapbag™, please visit the online claims department.

Warranty Registration

Please fill out this form to get registered for the Knapbag™ 5 year warranty.

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Knapbag

Using the Warranty

STEP #1

Customers will need to register their warranty before filing a claim. Then, they will need to file a claim through the online claims department.


STEP #2

In order to receive the new Knapbag ™ , customers must first pay for the replacements shipping and packing fee for the new Knapbag ™ . 

United States: $22.00 shipping fee

Canada: $35.00 shipping fee* 

 *Customers in Canada are also required to pay for any customs duties or taxes. 

This can be done by PayPal (buttons provided below) or by check.


STEP #3

Please send your defective Knapbag ™  back to the company, with original receipt and original packaging and the check for the new Knapbag ™ . If you paid for the shipping on PayPal, you will not need to send a check with the defective Knapbag ™ .


Ship To:

EVENT SALES

Attn: Warranty Department

135 Eastland Dr.

Twin Falls, ID 83301


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