Questions Buyers Ask Us
Quantities, customisation, payment and shipping, answered plainly and with the numbers we actually work to. If something is missing, just ask.
Minimums and Quantities
The single most common question we get, so it is worth answering properly.
What is your minimum order quantity?
It depends on which route you take, and there are three. Stock styles we hold in Yiwu start at 50 pcs — take what is on the shelf. Private label, meaning your logo on a style that is already in production, starts at 100 pcs per style. Full OEM with new tooling starts at 1,000 pcs. The lower the minimum, the less has to be changed. That is the whole reason we can take small orders at all.
Can I mix styles, colours and sizes in one order?
Yes, and most of our buyers do. Mixed styles and mixed colours count towards the same volume band, so you are not locked into one model to reach a price step. We ask for a minimum of 20 pcs per style so that packing and inspection stay workable.
Do you hold stock, or is everything made to order?
Both, and every style on our product pages carries a label so you know which is which before you ask. Stock styles sit in our warehouse and office in Yiwu and can ship within days. Factory styles are made to order once you confirm the quantity and the logo.
Can I get a sample before committing to a bulk order?
Yes. For private label and OEM we make a physical sample with your logo, usually in 3–7 days. The sample fee is credited against your bulk order, so if you go ahead the sample costs you nothing. We would rather you check a real bag than approve a picture.
What happens if stock runs out?
We tell you before you pay, not after. If a style you asked for is unavailable we will offer the closest alternative, or a private label version of a similar style, and we will say which one is actually in production. Stock moves quickly in this market, so for a time-sensitive order ask us to confirm availability at the quoting stage rather than the shipping stage.
What You Can Change
How far you can push a style before it becomes a different project.
How much can I change on one of your stock styles?
Logo, colour, lining, hardware, labels and packaging — all of it, as long as the base structure stays the same. Screen print, embroidery, heat transfer, woven labels and leather or PU patches are all available. Changing the structure itself, rather than the surface, moves you onto the OEM route.
Can you produce a completely new design?
Yes, but it is not our standard service and we will say so up front. A new design means new tooling, new moulds and development time, which only pays off at volume — realistically 1,000 pcs and up. If an existing style would do the job, we would rather tell you than sell you development you do not need.
Do you help with the design?
We can. Send a sketch, a reference photo or a competitor sample and we will turn it into a workable specification with a printed mock-up before anything is cut or sewn. Most buyers arrive with less than they think they need.
Can you match a sample I already have?
Usually, within reason. Send us the bag and we will tell you honestly whether we can match it, what the closest stock alternative is, and what the minimum would be for each. Not every bag can be reproduced economically, and we will say so rather than waste your time.
Lead Time and Quality
How long does production take?
It depends on the route you choose. Stock styles ship in days because they are already made. Private label runs begin once you approve the sample. Full OEM is longer, because prototyping and tooling come before mass production starts. Typical lead times for each route are set out with our wholesale terms. Exact dates are confirmed with your quote, and we do not quote a number we cannot hold.
How do you control quality?
Every order moves through the same five stages: material incoming check, in-process inspection on the line, final AQL inspection, packing audit, then a pre-shipment review. Buyers who want an independent check can bring in their own inspector — see the question below.
Do you offer third-party inspection?
Yes. You can appoint your own inspection company, or we can arrange one, and the report travels with the shipment documents. We will not stand in the way of an inspection, and if you want one, tell us before we book the freight so the timing works.
Paying and Getting the Goods
What payment terms do you accept?
T/T bank transfer is our standard, normally a deposit to start production with the balance before shipment. If you prefer platform-backed terms, we can work through Trade Assurance. We price in USD, and other currencies can be discussed. If your market handles small orders a different way, tell us when you enquire and we will try to accommodate it.
How do you ship?
Three routes. Express by DHL or FedEx, door to door, for samples and small orders. Air freight from around 100 kg. Sea or LCL for larger volumes, which is the cheapest per unit. We quote them side by side so you can choose on cost and speed rather than guesswork.
Can you ship to my forwarder in China?
Yes, that is common and we are used to it. Alternatively we arrange the freight ourselves and quote FOB, CIF or DDP — whichever suits the way you buy.
Can I collect from your office in Yiwu?
Yes. Small mixed orders can be collected the same week during market hours, and we will have the styles you asked about ready to look at. Tell us when you are coming and what you sell.
The Paperwork Side
Including the question every serious buyer asks eventually.
What documents can you provide?
Commercial invoice, packing list, transport documents and inspection reports. We handle the export paperwork on our side, so you are not left chasing it after the container has sailed.
Do you have BSCI, Sedex or ISO certificates?
Certifications such as BSCI, Sedex or ISO sit with the factories that produce the goods, not under our own name. If you need to verify them, we can arrange a visit so you can see the paperwork and the production floor for yourself. Tell us the destination market and we will confirm exactly what applies before you commit.
Are you a factory or a trading company?
It rarely changes how your order runs, so here is the practical answer. We keep stock in Yiwu, our orders are produced by bag factories we work with directly, and one team handles sourcing, sampling, quality control, documents and shipping. You can inspect the goods in person before you pay, and you can check them in Yiwu before you pay.
Who will I actually be dealing with?
One small team, from your first message to the container leaving. The person who quotes your order is the person who follows it through sampling, production and shipping, so nothing gets handed off or lost between departments.
Still have a question?
Send it over. Most questions get a real answer within one working day, from a person rather than an auto-reply.